• Safety – Observe and follow safety procedures. 
• High Performance – Consistently perform at a high level and with a sense of urgency.
• Integrity & Honesty – Demonstrate and enforce full compliance to rules, regulations and standards in a candid, truthful and ethical manner.
• Focus – Stays on task to achieve goals and objectives even during difficult and stressful situations.
• Teamwork – Cooperatively works with team members to solve problems, identify waste and meet organizational goals.

• Supervise all outbound warehouse activities, including order picking, order checking and staging.
• Ensure customer orders are picked accurately and according to company standards and customer requirements.
• Monitor orders to ensure products, quantities, and special instructions are properly verified before shipment.
• Coordinate outbound workflow to ensure orders are completed and staged according to scheduled delivery requirements.
• Monitor daily workload and adjust priorities based on customer needs, delivery schedules, and operational requirements.
• Ensure outbound paperwork is completed accurately and turned in according to company procedures.
• Help minimize mispulls, shipping errors, damaged products, and other outbound-related issues.

• Leadership:
  • Direct and supervise a team of warehouse staff, ensuring proper training and adherence to company policies and procedures.
  • Assign tasks, manage schedules, and monitor employee performance to achieve productivity and accuracy goals.
  • Provide coaching, direction, and corrective feedback when necessary.
  • Foster a positive work environment that promotes teamwork, accountability, communication, and respect.
  • Ensure employees understand daily priorities, expectations, and changes to outbound operations.
  • Assist with onboarding and training new warehouse employees in outbound processes and procedures.

• Order Accuracy & Quality
  • Monitor the picking and checking process to ensure orders are fulfilled accurately.
  • Establish and reinforce proper procedures for verifying products, quantities and order information.
  • Investigate outbound errors and work with appropriate departments to identify root causes and prevent repeat issues
  • Monitor product handling practices to reduce damage and maintain quality
  • Ensure special instructions, customer notes and other order requirements are communicated and followed.

• Process Optimization:
  • Identify and implement improvements to streamline outbound processes and enhance operational efficiency
  • Review outbound processes for opportunities to reduce errors, wasted time, unnecessary movement and product damage.
  • Assist in developing and maintaining standard operating procedures for outbound operations.
  • Monitor workflow and recommend staffing or process adjustments based on operational needs.
  • Support continuous improvement initiatives throughout the warehouse.

• Compliance and Safety:
  • Ensure all inbound activities comply with company policies, safety regulations, and industry standards.
  • Conduct regular inspections and audits to maintain a clean, organized, and hazard-free environment.
  • Enforce proper use of any PPE and safe operations of forklifts, pallet jacks and other warehouse equipment.
  • Address unsafe behaviors and conditions promptly.

• Inventory Coordination:
  • Work closely with inventory and warehouse personnel to resolve product shortages, location issues, and order discrepancies.
  • Communicate inventory concerns that may affect outbound order fulfillment.
  • Assist with inventory counts and cycle counts as needed.
  • Ensure products are handled and moved appropriately during the picking, staging, and loading processes.

• Communication and Reporting:
  • Collaborate with cross-functional teams, including customer service, sales, purchasing, inventory, routing, drivers, and management.
  • Communicate order issues, delays, shortages, damages, and other outbound concerns in a timely manner.
  • Provide management with updates regarding outbound performance, staffing, workload, and operational issues.
  • Prepare and present monthly reports on outbound operations performance.

• Load and unload materials from trucks and delivery vehicles as needed.
• Move products using forklifts, hand trucks, pallet jacks, or other approved material-handling equipment.
• Accurately pick orders for shipment according to company standards.
• Inspect products for damage and verify shipment accuracy.
• Report damaged, missing, or incorrect items to management immediately.
• Maintain cleanliness and organization of warehouse and outbound areas.
• Follow all company safety policies and procedures, including proper use of PPE.
• Follow instructions and standard operating procedures for handling materials and fulfilling orders.
• Communicate effectively with supervisors, drivers, and team members regarding task completion and issues encountered.
• Perform other duties as assigned.

• Ability to operate forklifts and other warehouse equipment; certification a plus.
• Ability to follow verbal and written instructions.
• Strong understanding of warehouse practices and outbound procedures.
• Strong attention to detail and accuracy when handling products, orders, and documentation.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to identify and resolve order fulfillment and operational issues.
• Strong organizational and time-management skills.
• Strong communication and leadership skills.
• Ability to train, coach, and hold employees accountable to established standards.
• Ability to work independently and within a team.
• Self-starter with the ability to remain productive with limited supervision.
• Ability to work under pressure and maintain a sense of urgency.
• Must be able to lift, carry, and move items up to 50 lbs.
• Attention to detail and ability to multitask.
• Able to work in a fast-paced warehouse environment.

• 4-7

EDUCATION / EXPERIENCE

• High School Education or GED equivalent.
• 3+ years in warehouse operations, with 1 year minimum as a supervisor.

• English